Program Terms & Conditions

These Terms and Conditions govern enrollment in program plans (“plans”) and participation in programs (“Gallery sessions”, “Online Sessions”, “Online Sessions (Japanese)) offered through the EGAKU Booking Site (egaku.co), operated by White Ship, Inc. (hereinafter "the Company").

Enrollment and payment

Plan enrollment is complete upon confirmation of payment.
Advance payment by credit card (Visa, MasterCard, American Express) is required for course registration.
All purchases are final once payment has been processed. Sessions may be rescheduled no later than 12 hours before the program start time. (Customers residing in the EEA or the United Kingdom should refer to the "International Enrollment" section.)
Plan validity periods are as follows: the Single Session and EGAKU BASIC plans are valid for one year from the date of purchase; the TOTSUKITOKA plan is valid for three years from the date of purchase.

Cancellation policy

Booking cancellations and session changes may be made through the Manage Bookings page no later than 12 hours before the program start time. No changes or cancellations are permitted after this deadline. Please note that no-shows will count as a session used.
Due to the nature of the program, it is not possible to join halfway through a session or to leave before the end of the session. Participants arriving 15 minutes after the session start time, will be treated as no-shows and will have their booking automatically cancelled – in this case, your session slot will be forfeited and cannot be rescheduled.
If a program cannot be held due to natural disaster, server or network failure, or other circumstances beyond the Company's control, participants will be offered an alternative session.
The Company reserves the right to cancel a program or change its scheduled date or venue where circumstances require. In such cases, advance notice will be sent to the customer's registered email address. Where a Company-initiated change makes attendance impracticable, an alternative session will be offered.

Gallery Programs (Gallery sessions)

Our in-person gallery sessions are held at 9201 Gallery, inside the White Ship office, 6F Terasawa Bld, 1-7-17 Motoakasaka, Minatoku, Tokyo, Japan.
Gallery sessions are open to both Japanese and English speakers. The program is conducted in Japanese with English interpretation support.
Participants enrolled in TOTSUKITOKA or EGAKU BASIC must bring their EGAKU Art Kit to each session. Kits may be purchased here. Participants who do not have their EGAKU Art Kit on the day may purchase one at the venue.
Due to the nature of the program, late entry and early departure are not permitted. Participants arriving more than 15 minutes after the scheduled start time will be treated as no-shows. Attendance in an observer capacity is not permitted.
If you are unable to attend, please reschedule through the Manage Bookings page no later than 12 hours before the program start time.
If you are unable to attend on the day, please notify us at egaku@whiteship.net.
Photography may be taken during sessions for internal documentation purposes. Participants who prefer not to be photographed should notify a staff member on the day.
Once the session has reached capacity, all further reservations will be waitlisted. We appreciate your understanding in this matter.

Online Programs (Online Sessions)

Participation requirements

Due to the nature of the program, participants are required to keep their camera on throughout the session. Attendance in an observer capacity is not permitted.
Late entry and early departure are not permitted. Participants who have not joined within 15 minutes of the scheduled start time will be treated as no-shows.

Technical requirements
• Sessions are conducted via Zoom.
• Participants must connect using a computer or tablet. Smartphones are not supported.
• A stable internet connection is required. The Company is not liable for connection issues arising from the participant's internet connection, hardware, or other equipment. Where the Company is found to bear liability due to its own willful misconduct or negligence, an alternative session will be offered.
• A webcam, microphone, and speakers are required (built-in components are acceptable).
• Participants will be asked to photograph their artwork using a smartphone camera at a certain point during the session.

Cancellation
• If you are unable to attend, please reschedule through the Manage Bookings page no later than 12 hours before the program start time.
• Participation is not possible without an EGAKU Art Kit. If your kit is unavailable, please reschedule or cancel through the [Manage Bookings] page no later than 12 hours before the program start time.
• If you are unable to attend on the day, please notify us at egaku@whiteship.net.

Attending Online Sessions (Japanese only)

All programs marked, Online Session (Japanese only) are conducted in Japanese with no English interpretation. If would like to attend an online session in English, please select Online session.
The EGAKU Program involves a significant amount of verbal and written communication and requires an advanced level of fluency in the language the program is conducted in. We recommend participating in the language you are comfortable communicating in.

Art materials for the EGAKU Program

Use of the EGAKU Art Kit (EGAKU Pastels, set of EGAKU color paper, EGAKU Frame, fixative spray or hair spray as a substitute) is a requirement for participation in the EGAKU Program, regardless of whether you are participating online or in-person. It is the participant’s responsibility to ensure they have all the required art materials, if you need to buy the EGAKU Art Kit or any items in the kit you can purchase them here.
Orders of art materials will be shipped within 3 business days after confirmation of your order. Please allow sufficient time between your session date and placing your order, and ensure you receive delivery by the day of the session.
If your EGAKU Art Kit has not arrived in time for your session, please reschedule or cancel through the Manage Bookings page no later than 12 hours before the program start time.
No returns or exchanges of goods accepted.
In the event you find the goods to be damaged or faulty, please contact us within 7 days of receipt of the goods. We will ensure the swift exchange of goods. In this case, we will cover the costs of returning the goods. For residents outside Japan: contact us for details.
The pastels in the EGAKU Pastels may be chipped - this is completely normal and does not indicate any that the product is damaged or faulty in any way.
In any event, compensation for any damaged or faulty goods will be capped at the price of the goods in question.
In the event that your order cannot be delivered to the registered delivery address due to an extended period of absence, delivery failure or an incorrect address, and the storage period for the package has been exceeded (7 days from the first attempted delivery date), the package may be returned to us. In this case, you will be liable for any costs incurred for redelivery and we will invoice you accordingly. We appreciate your kind understanding.
Resale of the EGAKU Art Kit and other EGAKU art materials or use for commercial purposes is strictly prohibited.

Joining a session from outside Japan

Participants can register for a course and join the EGAKU sessions from outside Japan. Note all online session times are indicated in Japan Standard Time (JST).
International shipping fees are not included in the price of EGAKU art materials. Shipping to international addresses will be subject to an additional shipping fee, we will email you separately regarding the payment amount and method.
When shipping the EGAKU Art Kit to addresses outside Japan, the kit will be shipped without the fixative spray as this item cannot be shipped internationally. Participants can participate in an EGAKU session without a fixative spray, however, a can of hairspray (unscented if possible) can be purchased locally as a substitute.
Shipments of art materials outside Japan may be subject to local customs taxes and import duties. Any local customs taxes and and import duties will be the responsibility of the participant, purchaser of the goods. We appreciate your kind understanding.
Shipping times vary by country, please allow for 1 month from order confirmation to delivery and adjust your session reservations accordingly.
Due to international shipping restrictions, there may be certain countries we are unable to ship to – for enquiries contact us at info@whiteship.net.
For participants outside Japan: These Terms are governed by the laws of Japan. This does not exclude the application of any mandatory consumer protection provisions under the laws of your country of residence.
For participants residing in the EEA or the United Kingdom: You have the right to withdraw from your contract within 14 days of the date of purchase, without giving any reason. This right does not apply in respect of a specific plan once a booking has been made using that plan (EU Consumer Rights Directive, Article 16(l)). To exercise your right of withdrawal, please contact egaku@whiteship.net.
Governing law and jurisdiction: These Terms are governed by the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any disputes arising under these Terms.

Copyright in works created during the program, including worksheets and any other text produced during the program, belongs to the author.
By participating in the program, each participant grants the Company and its designees a non-exclusive, royalty-free license to use images of works created and any associated text data (excluding personally identifiable information) for the purposes of promoting, operating, developing, and presenting the Service.
All intellectual property rights in the content, methodology, materials, and other elements of the EGAKU program belong to the Company. EGAKU is a registered trademark of the Company (Registration No. 5909554).
For information on the handling of personal data and anonymized information, please refer to our Privacy Policy.