Cancellation Policy
-
Bookings may be cancelled or rescheduled via the Manage Bookings page on the EGAKU Booking Site no later than 12 hours before the session start time. After this deadline, cancellations and changes are not permitted. No-shows will count as a used session.
-
As EGAKU sessions are group-based and follow a structured format, partial attendance is not possible. If you are unable to join within 15 minutes of the session start time, your booking will be treated as a no-show and the session will count as used.
-
If a session cannot be held due to a natural disaster, technical failure, or other circumstances beyond our control, we will notify you promptly and arrange an alternative session. Where no suitable alternative can be arranged, the session will be credited back to your account.
-
Where unavoidable circumstances require us to cancel or modify a session — including changes to the date, time, or venue — we will notify you at your registered email address as soon as reasonably possible. If the change prevents you from attending, we will offer an alternative session or credit the session back to your account.